If they are not the same, you are going to have to contact our tech support for further help. If they are the same, then the license we have sent should be fine. Compare it to the one you sent to buy your license. Go to the About screen and look at the serial number that VCDS-Lite generated. Once installed and port tested do a AUTOSCAN let it run then will be fully functionally. Also, eliminate as many programs as possible, especially anit-virus programs, as other programs may be interfering with VCDS-Lite (not a normal occurrence but we have some reports that some apps will mess with VCDS-Lite). Re-installing on the same machine should generate the same serial information - but, if there is a virus or something running, it may not. Further, the license we have sent will not work with 409 - only VCDS-Lite. It was released in 2004, designed for XP and 32 bit machines. If you are trying to run VAG-COM 409, it will not work with Win 7 or a 64 bit machine. If the installation was successful, please do not run the vcds release 21.3.0. Install VCDS-Release-21.3.0-Installer.exe Step by Step (If your system is 64-bit, you must install 32-bit to 64-bit) 2. Block vcds on the firewall (PC firewall is not turned off). We change it to VCDS (which stands for VAG-COM Diagnostic System). Turn off antivirus such as AVG, McAfee, etc. The product is no longer called VAG-COM as VW forced us to change the name. Are you running VCDS-Lite 1.1? Because that is the current version of VCDS-Lite and it is compatible with 64 bit Win 7 machines.
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